Refund policy

Thank you for shopping at Belmora. We want you to absolutely adore your new pieces. If you are not entirely satisfied with your purchase, we are here to help.

1. Eligibility Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging (including jewelry boxes and pouches).

2. Non-Returnable Items

Due to the custom nature and hygiene standards of fine jewelry, the following items cannot be returned or exchanged:

Custom or Personalized Pieces: Any bespoke, engraved, or custom-made jewelry.
Final Sale Items: Items marked down or designated as final sale at the time of purchase.
Earrings: For hygiene reasons, earrings are final sale unless they arrive damaged or defective.

3. Return Process

To start a return, you can contact us at support@belmora.com. If your return is accepted, we will send you instructions on how and where to send your package.

Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged or defective.
Items sent back to us without first requesting a return will not be accepted.

4. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be automatically processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.

6. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.