Shipping policy

Thank you for shopping with Belmora! We take great care in packaging your pieces so they arrive safely and beautifully. Please review our shipping policy below for details on processing times, delivery rates, and procedures.

1. Processing & Handling Time

  • Ready-to-Ship Items: Orders are typically processed and shipped within 1 to 3 business days (Monday through Friday, excluding holidays).

  • Made-to-Order / Customized Pieces: Custom or bespoke jewelry requires additional craftsmanship time. Please refer to the specific product page for estimated production times, usually ranging from 7 to 14 business days.

  • Once your order ships, you will receive a confirmation email containing your tracking information.

2. Domestic Shipping Rates & Delivery Estimates

We offer secure, tracked shipping options for domestic orders. Rates are calculated at checkout based on your location and chosen speed:

  • Standard Shipping: 3–5 business days — Calculated at checkout (Free on orders over $150)

  • Expedited Shipping: 2–3 business days — Calculated at checkout

  • Priority Overnight: 1–2 business days — Calculated at checkout

3. International Shipping

We ship worldwide to ensure your jewelry reaches you wherever you are.

  • International Standard: 7–21 business days depending on destination.

  • International Express: 3–7 business days.

  • Customs, Duties, and Taxes: International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the sole responsibility of the recipient. Belmora is not responsible for customs delays.

4. Secure & Discreet Packaging

Because jewelry is a high-value and delicate item, all orders are shipped in discreet, tamper-evident, and fully insured packaging with no external branding that indicates the contents inside.

5. Signature Requirement

Due to the high value of fine jewelry, orders over $300 will require a signature upon delivery. Please ensure someone is available to sign for the package at the shipping address provided. If you would like to waive the signature requirement, please contact us immediately after placing your order (note that waiving this requirement transfers liability for lost or stolen packages to the buyer).

6. Lost, Stolen, or Damaged Packages

  • Insured Transit: All shipments are fully insured against loss or damage while in transit with the carrier.

  • Damaged Upon Arrival: If your package arrives damaged, please retain all original packaging materials and contact us within 48 hours with photos of the damage so we can file a carrier claim and arrange a replacement or repair.

  • Stolen Packages: Once a carrier marks an order as "Delivered" with confirmation, Belmora is not liable for stolen packages if a signature was successfully obtained or waived per customer request. Please ensure a secure delivery address is provided.